4MAT: Leading Training Needs Analysis to Define Measurable Learning Outcomes

Here’s a common training design scenario: You are tasked with designing a training program to “improve communication”. The senior manager requesting the training feels strongly that conflict resolution skills need to be part of the program. You’ve got a 2-hour delivery time window for a program that will improve team communication (and morale). Where do you begin?

The ability to deliver quantifiable results on training investment is critical. Linking performance results to training begins with defining clear learning outcomes. In this session, we will explore a four-part model for defining learning outcomes. You will use this model to identify the results you are tasked with producing while linking the critical learner behaviors that will deliver this result. This hands-on session will give you an opportunity to apply the model to a common training scenario. By using the model provided, you will identify how to prioritize your time in the course design. You will also positively impact training results while significantly accelerating the design process.

• Use an easy-to-apply model to define measurable learning outcomes


• conduct a Training Needs Analysis to determine training focus


• Work with Subject-Matter-Experts to identify knowledge, skill and attitude differences between low- and high-performers


• Use the Question Inventory to guide the Needs Analysis process


• Determine how to measure the four key learning outcomes


• Build a cohesive assessment strategy that guides the instructional design process


• Link activity choice to learner outcomes


• Build and assess an outcomes-based instructional design

Assessing the Need and Defining Outcomes

• Identify the four critical learning outcomes that must be defined


• Use the Question Inventory to guide the training needs analysis conversation with key stakeholders


• Craft clear outcome statements which will guide the design process


• Assess the performance shift needed to deliver the desired behavior result


• Analyze which of the 4 Performance Barriers is linked to the successful transfer of learning

Linking Activity Choice to Outcomes

• Understand the 4MAT® basic design framework


• Recognize how the four critical outcomes link to the design model


• Identify the “Concept” that high performers get and learn how to transfer it to low performers


• Identify the types of activities that work best to deliver each of the four outcomes


• Filter content and activity choice by focusing on the critical “Performance Barrier”

Assessing Your Design

• Assess the impact of your training design using the 4MAT® design rubric


• Review design samples created by fellow participants


• Analyze and refine your design for higher impact with particular emphasis on Kirkpatrick’s Level 3 (Behavior) and Level 4 evaluation (Business Impact)